Sales returns

Return part or all of a posted invoice: proportional refund, remaining qty tracking, and stock restore for scanned items.

1. Step 1

   Open Sales Returns

   Accounting → Sales Returns lists every return with Return #, Invoice, Buyer, Refund, By, and Created. Create (top-right) starts a new return.

   Screenshots show the English workspace UI.

   

2. Step 2

   Pick the invoice and reason

   Original invoice is searchable and shows posted invoices only. Return reason is required.

   Screenshots show the English workspace UI.

   

3. Step 3

   Set return quantities

   Each line shows Sold qty, Remaining, and Return qty. Return qty defaults to 0 — fill only the lines you are returning. Partial returns are allowed (Return qty must not exceed Remaining). Refund net, tax, and total are proportional to the original line, including any Discount on that line. Scanned inventory lines restore stock on save.

   Screenshots show the English workspace UI.

   

4. Step 4

   View the return

   Save assigns a Return number (RET-…). The view shows Refund net, Refund tax, Refund total, Reason, and Returned lines.

   Screenshots show the English workspace UI.

   

5. Step 5

   See returns on the invoice

   Open the original invoice. The Sales returns card lists each Return # (clickable), Created, By, Refund, and Reason. Empty state: No sales returns yet.

   Screenshots show the English workspace UI.